To display the summary row, first, copy the query. Bit of a long one. Quite tedious for me so I decided to play a lil bit with the designer area. I wear a lot of hats. Dialog Designer is designed as an Eclipse plug-in.
Any help may be appreciated. We needed an easy-to-use, real-time tool. You could try tying back to AuxOutTime and AuxInTime, although if agents were in Aux code when they made or received calls this would through out figures. Inbound Call Times Trend Reports on quantity and time spent handling inbound calls. This rich, platform-independent and scalable graphics can be incorporated within Java based applications and applets.
Choose to edit in designer. For skill groups you can get this value in split tables. We also need to track exact staffing in 30 minute intervals. Move Your Career Forward with certification training in the latest technologies. The total query basically is the same query as the data query. The task is to run a report on 5 users and have it export the findngs into excel. Mostly, the problem that are found are related with the database table.
Create Flexible Grouping Structures to Report on Groups and Teams in any Manner that Makes Most Sense to the Business — managers are not to seeing reports by a single queue only. The wallboards allow for all tracking and planning call center needs and allows teams to view updates in a real time view. Manual report generation took too long for call center manager. So you could add avg hold time to avg acd to get avg handling time for calls. Edge Out The Competition for your dream job with proven skills and certifications.
Hope I'm finding something else to write here. Also on this note Unknown time seems to be causing issues. Through a web-browser, administrators can manage fault and performance and perform user moves, adds, and changes. The center I've been working are now having 4 skills under 1 management, so the manager sometimes need a summarized report from all 4 skills, and sometimes needs the detail. For individual agent values have a look in dagent, hagent and magent tables. The reports are currently run daily and screenshots of the reports are emailed.
Performance Summary Trend Reports on quantity and time spent handling inbound calls. I have recommended N-Focus for years now to clients needing an easy-to-use, web-based, turn key reporting tool. Our immediate analytics solution includes real-time and historical data collection, advanced and high level data calculations and integration services. Is there any way to capture this data within the top and bottom of the hour? I have 5 report scripts which I run and they export data to a individual csv files every 3 - 5 seconds. N-Focus significantly reduced call center manager's time to pull and format reports. The Java Reporting Engine runs on one or more servers as part of your server-based application and can easily produce hundreds of thousands of Java reports per day. Easily Report Across Multiple Teams Across Multiple Queues, Multiple Locations and Even Multiple Avaya Call Management Systems — Managers get a single, holistic and enterprise-wide view of their contact center operations.
Multiple hierarchies can be created to provide different views of split data. Once you have saved the script then through system scheduler schedule that script to be run on a particular time and once you have run the script it will by deffault create a excel file. These reports are available on dashboards. Based on my personal experience, we have to define all the report during the initial period of contract with the vendor. Appreciate helping keep Tek-Tips Forums free of inappropriate posts. If the out of the box report doesn't cover your needs then you are into the realms of developing a Custom Designer Report. Select the report name, type etc.
Service Level: Answered Calls Trend Reports on abandon calls by each split's service level period. Does anybody have electronic training material I can take a look at? Thanks for any help that you are able to provide. XorceView can be configured for manager dashboards and for agent desktops. Aux Detail Trend Reports on time spent in aux mode, detailed by aux code. It is applied to all data that needed to be sum. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform. Automatic Adobe and Excel emailed reports made a big difference for the call center manager.